NAVIGATION

Hughes offers a 30-Day Satisfaction Guarantee. We want you to be happy with your HughesNet service. If you are not completely satisfied, just cancel your service within 30 days of activation, and return your HughesNet modem and radio (transmitter) to receive a refund of $200. Installation charges and other fees are not refundable.

The HughesNet modem and radio must be returned to Hughes, in good condition, within 60 days of your service activation in order to receive the equipment refund. Hughes will provide instructions on how to de-install and return your equipment. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount or any cables.

Equipment
Equipment provided to you may be new or refurbished as new. Any refurbished equipment will have the same warranty as new equipment. In the event that you elect the purchase option, and the equipment installed at your location is refurbished, we will provide you with a $25 credit on your first Service invoice.