NAVIGATION

 

Speed  Stated speeds not guaranteed and Fair Access Policy  applies. Listed speeds are available only through Hughes’ new satellite. The majority of subscribers will have access to these faster speeds. However, approximately 3% will not be able to receive these speeds as a result of trees or other obstacles that block the signal from the satellite to the home. In these cases, Hughes can offer slightly slower Internet access via another satellite with download speeds up to 700 Kbps, 1.0 Mbps, and 1.5 Mbps; and upload speeds up to 128 Kbps, 200 Kbps and 200 Kbps for Home, Pro and ProPlus service plans, respectively. In all cases, actual upload speed will likely be lower than speed indicated during peak hours. See our Hughesnet Satellite Internet FAQ for more information on typical speeds. Download speeds may also be temporarily slowed in cases when patterns of system usage exceed the download threshold for an extended period of time. See the HughesNet Fair Access Policy for more information. Each email account has 2 GB of storage. The domain of your email addresses will be @Hughes.net. HughesNet email is compatible with any email client that supports Pop3 and SMTP protocols. Equipment Equipment provided to you may be new or refurbished as new. Any refurbished equipment will have the same warranty as new equipment. In the event that you elect the purchase option, and the equipment installed at your location is refurbished, we will provide you with a $25 credit on your first Service invoice. 30-Day Satisfaction Guarantee Hughes offers a 30-Day Satisfaction Guarantee. We hope you are happy with your HughesNet service. If you are not completely satisfied, you may cancel your service and return your HughesNet equipment to receive a refund. The HughesNet modem, power supply and radio must be returned to Hughes, in good condition, within 60 days of cancelling your service in order to receive the equipment refund. Hughes will provide instructions on how to de-install and return your equipment. You are not required to return, and Hughes is not obligated to de-install or pay for the de-installation of the antenna, mount or any cables. Installation charges and other fees are not refundable.

What speeds you can expect with HughesNet

With the HughesNet Home service plan, you may enjoy download speeds up to 1.0 Mbps, with typical speeds of about 550 Kbps to 650 Kbps during peak times. Upload speeds, which are capable of reaching 128 Kbps, are typically 70 Kbps to 80 Kbps during peak hours.

With the HughesNet Pro plan, connect to the Internet with maximum download speeds of up to 1.2 Mbps, with typical speeds about 700 Kbps to 800 Kbps during peak times. Upload speeds, which are capable of reaching 200 Kbps, are typically 100 Kbps to 120 Kbps during peak hours.

With the HughesNet ProPlus plan, connect to the Internet with maximum download speeds of up to 1.6 Mbps, with typical speeds about 800 Kbps to 1.0 Mbps during peak times. Upload speeds, which are capable of reaching 250 Kbps, are typically 130 Kbps to 150 Kbps during peak hours.

With the HughesNet Elite plan, connect to the Internet with maximum download speeds of up to 2.0 Mbps, with typical speeds about 1.0 Mbps to 1.2 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.

With the HughesNet ElitePlus plan, connect to the Internet with maximum download speeds of up to 3.0 Mbps, with typical speeds about 1.6 Mbps to 1.8 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.

With the HughesNet ElitePremium plan, connect to the Internet with maximum download speeds of up to 5.0 Mbps, with typical speeds about 2.7 Mbps to 3.0 Mbps during peak times. Upload speeds, which are capable of reaching 300 Kbps, are typically 165 Kbps to 180 Kbps during peak hours.

Listed speeds are available only through Hughes’ new satellite. The majority of subscribers will have access to these faster speeds. However, approximately 3% will not be able to receive these speeds as a result of trees or other obstacles that block the signal from the satellite to the home. In these cases, Hughes can offer slightly slower Internet access via another satellite with download speeds up to 700 Kbps, 1.0 Mbps and 1.5 Mbps; and upload speeds up to 128 Kbps, 200 Kbps and 200 Kbps for Home, Pro and ProPlus service plans, respectively.

In all cases, actual upload speed will likely be lower than speed indicated during peak hours. See our  FAQ (Frequently Asked Questions  for more information on typical speeds. Download speeds may also be temporarily slowed in cases when patterns of system usage exceed the download threshold for an extended period of time. See the HughesNet FAP for more information.