Early Termination Fees and Other Important Terms
LEGAL TERMS AND CONDITIONS FOR CUSTOMERS WHO
SUBSCRIBED TO ONE OF THE HughesNet Gen5 SERVICE PLANS (THE 10
GB, 20 GB, 30 GB, OR 50 GB SERVICE PLAN) AFTER APPROXIMATELY
MARCH 10, 2017
The following terms and conditions are valid for residential
HughesNet customers who subscribed to a HughesNet Gen5 Service
Plan.
General Terms
HughesNet® service is available in the contiguous U.S.,
Alaska and Puerto Rico with an unobstructed view of the
southern sky, and its usage is subject to the Fair
Access Policy. Actual speeds vary based on the
amount of traffic on the Internet, content on a particular
Website, or by the overall performance and configuration of
your computer. Stated speeds and uninterrupted use of service
are not guaranteed. Actual speeds will likely be lower than
speed indicated during peak hours.
Professional installation is required. Monthly service fees
apply. Sales, use, and personal property taxes are related
surcharges and are not included.
Equipment
You specifically agree that any Equipment provided to you may
be new or refurbished as new. Any refurbished Equipment will
have the same warranty as new Equipment. If you purchase your
Equipment from Hughes, and the Equipment installed at your
location is refurbished, in consideration of our provision of
such refurbished Equipment, we will provide you with a $25
credit on your first Service invoice.
If you lease Equipment from Hughes, the modem, power supply,
and radio (outdoor transmitter) remain the property of Hughes
and shall not be deemed fixtures or part of your realty. You
shall have no right to pledge, sell, mortgage, or otherwise
encumber, give away, remove, relocate, alter, or tamper with
the Equipment (or any notice of our ownership thereon) at any
time. Any reinstallation, return, or change in the location of
the Equipment shall be performed by us at our service rates in
effect at the time of such service. You are responsible for
preventing the loss or destruction of leased Equipment and we
recommend that your Equipment be covered by your
homeowner’s, renter’s, or other insurance policy.
Service Commitment
HughesNet Service Plans require a minimum service commitment
of 24 months. If you terminate service prior to the
expiration of the commitment, you will owe, and your credit or
debit card will be charged, the Early Termination Fees and/or
Unreturned Equipment Fees as described below.
Early Termination: Purchase Option (equipment and
standard installation purchased upfront)
If you cancel your order before installation, you
will be refunded the amount that was collected at time of
order.
If you cancel after activation but before the end of your
24-month term commitment, you will be charged a Service
Termination Fee of up to $400. The exact amount of the Service
Termination Fee will be $400 for the first ninety (90) days
after activation of the HughesNet Service. Thereafter, the
amount will decrease by $15 per month for each month of active
Service.
Early Termination: Lease Option
If you cancel your order before installation, you
will be refunded the amount that was collected at time of
order.
If you cancel after activation but before the end of your
24-month term commitment, you will be charged a Service
Termination Fee of up to $400. The exact amount of the Service
Termination Fee will be $400 for the first ninety (90) days
after activation of the HughesNet Service. Thereafter, the
amount will decrease by $15 per month for each month of active
Service.
Further, you must return your HughesNet modem, power supply,
and radio in good condition within 45 days of
cancellation date or be charged a $300 Unreturned Equipment
Fee ($100 for the modem and power supply and $200 for the
radio transmitter).
If you cancel after the end of your 24-month term
commitment, you must return your HughesNet modem, power
supply, and radio in good condition within 45 days of
cancellation date or be charged a $300 Unreturned Equipment
Fee ($100 for the modem and power supply and $200 for the
radio transmitter).
If you are terminated by Hughes for non-payment or
any other reason, the Early Termination Fee and the
Unreturned Equipment Fee will be charged immediately upon
cancellation. If you return your HughesNet modem, radio, and
power supply, your account will be credited $300 ($100 for the
modem and power supply and $200 for the radio transmitter).
For customers eligible or required to return equipment, Hughes
will provide instructions on how to de-install and return the
required equipment. You are not required to return, and Hughes
is not obligated to de-install, the antenna, mount, or any
cables. If you elect to have the complete system or the
antenna, mount, and any cables professionally de-installed,
you will be responsible for all applicable de-installation
charges. You will not receive a credit for installation
charges or other fees.
HughesNet Voice with Two-year Commitment
If you cancel after 30 days from activation but before the end
of your 2-year term commitment, you will owe, and your
credit or debit card will be charged, a Service Termination
Fee of up to $240. The exact amount of Service Termination Fee
will be $10 times the number of months remaining in your
commitment period. By way of example, assuming that your
commitment period is 24 months and you elect to terminate
your Voice Service Plan after 6 months, the amount of
Service Termination Fee will be $10/month x (24-6) months, or
$180.
Payment by Credit or Debit Card
YOU AGREE AND ACCEPT THAT HUGHES NETWORK SYSTEMS, LLC (HUGHES)
IS AUTHORIZED TO USE YOUR CREDIT OR DEBIT CARD FOR THE PURPOSE
OF: (1) CHARGING YOU FOR THE UPFRONT FEES REQUIRED TO RECEIVE
HUGHESNET, INCLUDING PAYMENT FOR EQUIPMENT AND INSTALLATION;
(2) CREATING A HUGHES/HUGHESNET CUSTOMER ACCOUNT; (3) CHARGING
YOU FOR YOUR MONTHLY SERVICE AND/OR LEASING FEES AND ANY
EQUIPMENT OR INSTALLATION FEES THAT MAY APPLY; AND (4)
CHARGING ANY APPLICABLE EARLY TERMINATION FEES AND/OR
UNRETURNED EQUIPMENT FEES.
Home Networking
Home networking equipment is not included with your HughesNet
system. For network setup, support, and configuration, contact
your network hardware manufacturer and/or operating system
software developer. (Hughes is not responsible for home
network configuration or management).
Please note that all computers on a home network will be
sharing a single connection. Simultaneous use of
high-bandwidth applications by multiple users may result in
degradation of download and surfing speeds, and are subject to
the Fair Access Policy.
Revised 3/10/17