Subscriber Agreement
This Agreement was Last Revised on June 11, 2007
Thank you for choosing HughesNet®!
PLEASE READ THIS SUBSCRIBER AGREEMENT CAREFULLY, AS IT CONSTITUTES A
BINDING CONTRACT BETWEEN YOU AND HUGHES NETWORK SYSTEMS, LLC. BY
APPLYING FOR OR ESTABLISHING AN ACCOUNT WITH HUGHES NETWORK SYSTEMS, LLC,
YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
Subscriber Agreement Organization
This Subscriber Agreement is organized into five “Parts”:
Part I – The Service, Your Subscription and This Subscriber
Agreement;
Part II – Payment;
Part III – Permitted Use and Restrictions on Use;
Part IV – Grant of Important Rights by You to Us, and Important
Disclaimers, Acknowledgments and Obligations
Part V – General (Note: Although located at the end of this Subscriber
Agreement, these terms are important.).
PART I – THE SERVICE, SUBSCRIBERSHIP AND THIS SUBSCRIBER AGREEMENT
1. THE SERVICE.
Hughes Network Systems, LLC (“HNS”) provides a two-way,
satellite-based Internet access solution that carries information
between the Internet and your personal computer (the “Service”).
1.1. COMPOSITION OF THE TERMS OF SERVICE.
This Subscriber Agreement and the HughesNet Subscriber Privacy Policy
collectively make up the HughesNet Terms of Service. The HughesNet Terms
of Service govern your HughesNet subscription and your use of the
HughesNet Service and any other HughesNet services (as defined below).
Certain features and services offered by HNS and its suppliers contain
additional terms or guidelines that supplement this Subscriber Agreement
and, along with this Subscriber Agreement, will govern the use of those
services. You will have an opportunity to review the additional terms
before you sign up or use those services.
2. MODIFICATIONS; RIGHTS OF CANCELLATION OR
SUSPENSION.
2.1. MODIFICATION OF THIS SUBSCRIBER
AGREEMENT; NOTICES.
HNS may revise this Subscriber Agreement (the “Agreement”) at any
time by posting the modified version to http://subagree.hughesnet.com.
Although HNS may choose to provide you with individual notice of
material modifications to the Agreement, it has no obligation to do so.
In the event you do not agree to such revisions, you must cancel your
subscription and stop using the Service prior to the effective date of
such modifications or, if no effective date is provided, within thirty
(30) days after such modifications are first posted on the Hughes
Website at www.hughes.com
(the “Website”). Your continued use of the Service after the
effective date of such modifications constitutes your full acceptance of
such modifications.
2.2. MODIFICATION OF THE SERVICE.
HNS may discontinue, add to or revise any or all aspects of the Service
in HNS’ sole discretion, with or without notice, including without
limitation access to support services, publications and any other
products or services ancillary to the Service. For purposes of
illustration and not limitation, HNS may: (a) establish and enforce
limitations concerning use of the Service, e.g., the maximum number
and/or size of email messages that may be sent from or received by an
account on the Service, and the maximum amount of bandwidth that may be
used by a single user or a single account; (b) take any action that HNS
deems appropriate to prevent and/or delete bulk email; (c) delete old
email messages from any account; (d) quarantine or delete messages or
content suspected of containing viruses or other malware; (e) refuse to
process email or instant messages that fit criteria defined by us; or
(f) modify any user setting. In the event that HNS makes any changes to
the Service or its availability, HNS may, but is not required to, notify
you.
2.3. TERMINATION BY SUBSCRIBER.
In the event that HNS modifies this Agreement, the Service or related
pricing or billing terms, you may immediately terminate your account and
this Agreement. Subject to your payment of the termination charges
herein described, you may also do so at any other time and for any
reason on written notice to HNS. You must terminate this Agreement in
accordance with the terms and conditions specified herein; failure to do
so may delay or prevent us from knowing that termination was intended.
Failure to terminate in accordance with this Agreement may result in
your continued liability for all fees and charges associated with your
Service account until such time as the Agreement has been properly
terminated or HNS has acknowledged such termination in writing. In the
event you cancel your subscription to the Service prior to the
expiration of the minimum commitment period specified for your
applicable service plan, you may be subject to a service termination fee
of up to $300. The exact amount of termination charges which will apply
is a function of when your account is terminated and the type of Service
Plan you are on. Information on early service termination charges can be
found at legal.HughesNet.com, HughesNet Terms and Conditions.
If you wish to terminate your service, contact our Billing Department
at 1-866-347-3292. Except as may be otherwise provided in this
Agreement, cancellation of your Subscription is your sole right and
remedy with respect to any dispute with HNS. This includes, but is not
limited to, any dispute related to, or arising out of: (1) any term of
this Agreement or HNS’ enforcement or application of this Agreement;
(2) any policy or practice of HNS, including the Fair Access Policy and
the HughesNet Subscriber Privacy Policy, or HNS’ enforcement or
application of these policies; (3) the content available on the Service
or the Internet or any change in content provided by HNS; (4) your
ability or inability to access and/or use the Service; or (5) the amount
or type of fees, surcharges, applicable taxes, billing methods, or any
change to the fees, applicable taxes, surcharges or billing methods.
2.4. TERMINATION OR SUSPENSION BY HNS.
HNS reserves the right to terminate or suspend your account and this
Agreement at any time, with or without notice,
in whole or in part, for any reason or no reason.
2.5. CONTINUATION OF OBLIGATIONS.
Notwithstanding any cancellation or termination of this Agreement or
your account, or any suspension or termination of access to or use of
the Service, you will remain responsible for any obligations accrued up
to the date of such action, including payment of any charges that may be
due as a result of or in connection with such action(s).
3. WHO MAY USE THE SERVICE? – RESPONSIBILITY
AND SUPERVISION.
3.1. AGE AND ACCOUNT SETUP.
You represent that you are at least 18 years of age and have the right
and ability to enter into this Agreement. You agree that you are
responsible for installing, establishing and setting up, and for
verifying and maintaining, the account, options, settings and other
parameters under which the Service is used, including (without
limitation) all related passwords and user identification information.
These account functions may be performed only by a person at least 18
years of age, without exception.
3.2. MULTIPLE USE OF ACCOUNT.
Multiple members of your household may share a single ID number and
account, if authorized by you to use the account. In addition, up to
five (5) members of the same household may access the Service at any
given time through the same ID number or account.
3.3. INSTALLATION OF SUBSCRIBER EQUIPMENT.
You acknowledge and agree that HNS or its designated service provider
may be required to access your premises and/or computer system in order
to install and maintain the components necessary for you to access the
Service (the “Subscriber Equipment”). This may include opening your
computer to install, repair or replace equipment or install software on
your computer at your location. By accepting this Agreement and
scheduling a service or installation visit, you hereby authorize HNS or
its service provider to access your computer for the purpose of
installing, repairing or replacing Subscriber Equipment for the purpose
of facilitating your access to the Service. NEITHER HNS NOR ITS SERVICE
PROVIDER SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY LOSSES RESULTING
FROM INSTALLATION, REPAIR OR OTHER SERVICES, INCLUDING WITHOUT
LIMITATION DAMAGE TO YOUR PREMISES OR COMPUTER, OR LOSS OF SOFTWARE,
DATA OR OTHER INFORMATION FROM YOUR COMPUTER. HNS may check the version
of the HughesNet software on your computer and, without any additional
notice to you, may download and install on your computer updates to the
HughesNet software. In addition, HNS may check the health and status of
your computer to ensure that your configuration is optimized for use
with the Service.
3.4. SUBSCRIBER RESPONSIBILITY.
You shall be responsible for all access to and use of the Service
through your account or password(s) and for any fees incurred for good
or services purchased thereon, or any other expenses incurred as a
result of any use of your account. You promise to pay the amounts billed
for any such goods or services, along with any related fees, taxes and
charges. Use of your account is limited to family members residing at
your permanent residence. You acknowledge that you are aware that areas
accessible on or through the Service may contain material that is
unsuitable for minors (persons under 18 years of age). You agree to
supervise usage of the Service by minors who use the Service through
your account. You hereby ratify and confirm any obligations a minor
using your account enters into or assumes and any promises or
permissions such minor makes or gives. You agree to: (a) provide us with
true, accurate, current and complete information about yourself; and (b)
promptly update this information to keep it true, accurate, current and
complete.
PART II – PAYMENT
4. FEES AND PAYMENT.
4.1. FEES, TAXES AND OTHER CHARGES.
You agree to pay, in advance, and in accordance with the provisions of
the billing option you selected, any registration, activation and/or
monthly fees, ISP service charges, minimum charges and other amounts
charged to or incurred by you, or by users of your account, at the rates
in effect for the billing period in which those amounts are charged or
incurred. You agree to pay all applicable taxes and Universal Service
assessments related to your use of the Service or the use of the Service
by users of your account. Information on charges and surcharges (if any)
that are to be paid to us and are incurred by you or by users of your
account will be made available to you on the Website, and you agree that
this is sufficient notice for all purposes as to charges incurred and
paid or to be paid to us. HNS reserves the right to increase fees,
surcharges, monthly subscription fees or to institute new fees at any
time upon thirty (30) days prior notice. You understand and acknowledge
that you may not receive a bill in the mail for your Service. Additional
terms relating to pricing, billing and payment are set forth and
available on the Website.
4.2. PAYMENT.
Except where additional methods of payment are specifically required or
permitted under applicable law or regulation or where HNS explicitly and
in advance permits another method of payment, you agree that you will
provide a major credit or charge card (i.e., MasterCard, Visa, American
Express or Discover) that HNS may charge for all Service fees or other
amounts payable under this Agreement. Additionally, you agree that HNS
may pre-charge your monthly Service fee to the credit or charge card
supplied by you during activation or subscription. You hereby authorize
automatic credit or charge card billing by HNS for all such charges. You
further agree that the charges described above will be billed to the
credit or charge card that you have provided when you applied for the
Service. YOU MUST PROVIDE CURRENT, COMPLETE, AND ACCURATE INFORMATION
FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION IN
ORDER TO KEEP YOUR ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A
CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER OR CREDIT CARD EXPIRATION
DATE). CHANGES TO SUCH INFORMATION CAN BE MADE AT WWW.MYHUGHESNET.COM.
IF YOU FAIL TO PROVIDE US WITH ANY OF THE FOREGOING INFORMATION, YOU
AGREE THAT HNS MAY CONTINUE CHARGING YOU FOR ANY SERVICE PROVIDED UNDER
YOUR ACCOUNT, AND THAT YOU WILL BE RESPONSIBLE FOR ANY LATE FEES
ASSOCIATED WITH HNS’ INABILITY TO OBTAIN PAYMENT BASED ON BILLING
INFORMATION YOU HAVE PROVIDED. You agree that all charges are considered
valid unless disputed in writing within fifteen (15) days after the date
you receive your credit or charge card bill. You agree that HNS will not
be responsible for any expenses that you may incur resulting from
overdrawing your bank account or exceeding your credit limit as a result
of an automatic charge made under this Agreement.
In the event that you used a debit card to activate your
subscription, you authorize HNS to initiate debit entries to your
checking or savings account, as the case may be, for payment of the
monthly charge for the Service. HNS, pursuant to this authorization,
will debit the monthly service charge for the Service from your account
each month. In addition, HNS will deduct from your account any and all
early termination charges arising from termination of your Service prior
to its required minimum term. HNS will not be responsible for any
overdraft or other third-party fees or penalties resulting from HNS
debiting from your account any amount authorized by this Agreement or
any other agreement between you and HNS. HNS will charge a return fee
for each debit that is declined by your bank. The return fee will vary
from state to state and will be the maximum amount allowed in each
state.
You acknowledge that the recurring debit authorized hereunder will
purchase the Service and that Hughes will continue to debit monies from
your account until you revoke this authorization by going online to
myHughesNet.com to change payment method or by mailing a written request
to:
HughesNet Customer Service
11717 Exploration Lane
Germantown, MD 20876
Credit card payment is not required for residents of states where
payment by credit cards may not be made mandatory. In the event that,
for whatever reason, services charges are paid by you pursuant to a
paper invoices to be prepared by HNS, HNS will charge you an additional
administrative fee of $5.00 per month. Further, in the event that
checks submitted by you are returned for insufficient funds, or if your
account is suspended for non-payment, and you wish to restore Services,
in addition to other charges which may be applicable, you may be liable
for an additional administrative charge of up to $25. If you think
a charge is incorrect or you need more information, you should contact
our billing department. You must contact us within sixty (60) days after
receiving the statement on which the error or problem appeared. HNS will
make available to you a statement for each billing cycle showing
payments, credit purchases and other charges. Payment of the outstanding
balance is due in full each month, and may be billed in advance or
pre-charged as set forth above. If your payment is not received by us
before the next statement is issued, you may be charged interest on the
delinquent balance at the lesser of one and one-half percent (1.5%) per
month or the maximum rate permitted by applicable law, prorated on a
daily basis. HNS may, but is not required to, accept partial payments
from you. If partial payments are made, they will be applied to
statements starting with the oldest outstanding statement. If you send
us checks or money orders marked "payment in full" or
otherwise labeled with restrictive endorsements, HNS can, but is not
required to, accept them, without losing any of HNS’ rights to collect
all amounts owed by you under this Agreement. In the case of late
payment or non-payment, you understand and agree that HNS may report
such late payment or non-payment to the appropriate credit reporting
agencies. If HNS chooses to use any collection agency or attorney to
collect money that you owe us or to assert any other right which we may
have against you, you agree to pay the reasonable costs of collection or
other action including, but not limited to, the costs of a collection
agency, reasonable attorneys’ fees, and court costs, as provided by
applicable law.
4.3. COMMENCEMENT AND DURATION OF
SUBSCRIBERSHIP FEES.
You acknowledge that a monthly subscription fee will apply for each and
every month (or portion thereof) that you subscribe to the Service. Once
you subscribe, your account and payment obligations will continue until
terminated as set forth herein.
PART III – PERMITTED USE AND RESTRICTIONS ON USE
5. SOFTWARE LICENSE.
To facilitate your use of the Service, HNS may provide you with
software and written materials including documentation (the
“Software”). Subject to the terms of this Agreement, HNS grants you
a limited personal, non-exclusive, non-sublicenseable and
nontransferable license to use and display the Software on any machine(s)
on which you are the primary user or which you authorize for use.
Unauthorized copying of any portion of the Software, including software
that has been modified, updated, or merged or included with the
Software, as well as the documentation provided, is expressly forbidden.
You may not sublicense, assign or transfer this license or the Software
except as expressly permitted by HNS. Any attempt to sublicense, assign
or transfer any of the rights, duties or obligations under this license
is void. You agree that you shall not, nor shall you permit others to,
copy, duplicate, reverse engineer, decompile, or create derivative works
from the Software, in whole or in part, including any written materials
provided in conjunction with the Software. HNS will occasionally provide
automatic software and technology upgrades to improve the Service, such
as virus and spam screening technologies, although these upgrades may
not be consistent across all platforms and devices. You agree to accept
and to take no action to interfere with such automatic upgrades,
scanning, and related services.
6. SPECIFIC RESTRICTIONS ON USE OF THE
SERVICE.
6.1. PROHIBITED CONDUCT.
You agree to comply with the terms of the HNS Acceptable Use Policy,
available at http://aup.hughesnet.com.
Violations of the Acceptable Use Policy may result in suspension or
termination of Service.
6.2. HNS FAIR ACCESS POLICY.
To ensure fair Internet access for all HughesNet subscribers, Hughes
maintains a Fair Access Policy (FAP). This policy establishes an
equitable balance in Internet access for all HughesNet subscribers.
Hughes assigns a download threshold to each service plan that limits the
amount of data that may be continuously downloaded. The small
percentage of subscribers who exceed this limit will experience a
temporary reduction of speed.
6.3. COMPLIANCE WITH LAWS.
You agree to comply with all applicable laws, rules and regulations in
connection with the Service, your use of the Service and this Agreement.
6.4. NO RESALE.
You agree not to reproduce, resell, transfer, trade, sublicense, or
exploit for any commercial purposes your subscription to the Service,
any portion thereof, or any capabilities or applications enabled by the
Service (e.g., Voice over Internet Protocol service).
6.5. ASSUMPTION OF RISK.
HNS may, but shall not have any obligation to, screen content
transmitted through and stored on the Service for objectionable material
and material that violates any law or regulation, the terms of this
Agreement or the Acceptable Use Policy (collectively, “Objectionable
Content”). HNS may, but shall not have any obligation to, remove from
the Service or refuse to store or transmit any Objectionable Content.
You agree to bear all risks associated with any and all content you use,
transmit, or receive on or through the Service, and agree that you will
not rely on any such content.
PART IV – GRANT OF IMPORTANT RIGHTS BY YOU TO US, AND IMPORTANT
DISCLAIMERS, ACKNOWLEDGMENTS AND OBLIGATIONS
7. COPYRIGHT AND LICENSES.
HNS reserves all copyrights and other rights in and to any content
available through the Service which is identified as, claimed by us as,
or known by you to be, proprietary to HNS or its licensors
(collectively, “Proprietary Content”). The Proprietary Content is
protected under U.S. and international copyright laws, including as a
collective work. All copying, modification, distribution, publication or
other use by you, or by any user of your account, of any such content or
other works is prohibited, except as expressly permitted by HNS.
8. NO ENDORSEMENT.
HNS does not endorse or in any way vouch for the accuracy,
completeness, truthfulness or reliability of any service, opinion,
advice, communication, information or other content on or made available
through the Service. Such content does not necessarily constitute or
reflect the views or approval of HNS or any of its subsidiaries or
affiliates.
9. INTERNET.
YOU ACKNOWLEDGE THAT INTERNET SITES, AND USE OF THE INTERNET, MIGHT
CONSIST OF, INCLUDE AND/OR PROVIDE ACCESS TO IMAGES, SOUND, MESSAGES,
TEXT, SERVICES OR OTHER CONTENT AND MATERIAL THAT MAY BE UNSUITABLE FOR
MINORS AND THAT MAY BE OBJECTIONABLE TO MANY ADULTS. YOU ACKNOWLEDGE
THAT HNS IS NOT RESPONSIBLE FOR ANY SUCH CONTENT OR MATERIAL AND THAT
ACCESS TO SUCH CONTENT AND MATERIAL THROUGH THE SERVICE IS AT YOUR SOLE
RISK.
10. LIMITED WARRANTY ON EQUIPMENT.
HNS warrants to the original buyer that under normal use and wear the
equipment used to access the Service (the “Equipment”), which
includes the Indoor Unit (satellite modem), Power Supply, and Outdoor
Unit (Antenna & Radio Assembly), will be free from defects in
material and workmanship for a standard limited warranty term of 24
months* from the date of activation. Any Equipment replaced or repaired
under this warranty will be warranted for the remainder of the original
warranty period or thirty (30) days, whichever is longer. This warranty
is not transferable.
If under normal use and wear, the Equipment becomes defective in
materials or workmanship during the warranty period set forth above, HNS
shall at its option and expense, perform one of the following:
- We will repair or replace the defective Equipment within thirty
(30) days of the date the defective Equipment was returned to HNS’
designated address at your expense, to cause it to comply with the
terms of this Limited Warranty. Reconditioned replacement
components, parts, units or materials may be used if the Equipment
is repaired or replaced.
- If repair or replacement is not commercially practicable, we will
return the original price paid by you for the defective Equipment.
If service to the Outdoor Unit (satellite antenna and transmitter)
is required, HNS will, at its expense, repair or replace it pursuant
to the limited warranty for the first six months after installation.
From six months to the end of your limited warranty period,
HNS will cover the cost of the replacement equipment, but the cost
of the on-site service technician visit, if necessary, will be paid
by you. You may request a price estimate prior to the work, based on
the type of the replacement. If your satellite antenna needs to be
re-pointed after the first 6 months of service, a standard on-site
visit fee will be charged to you. Reconditioned replacement
components, parts, units or materials may be used if the Equipment
is repaired or replaced.
- We may upgrade the Equipment to a later-generation product that
performs the same function and complies with the terms of this
Limited Warranty.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES FOR DEFECTS DURING THE
WARRANTY PERIOD IN ANY EQUIPMENT COVERED BY THE LIMITED WARRANTY. To
request Limited Warranty service you must contact HNS Customer Service,
toll-free, at 1-866-347-3292 within the Limited Warranty period.
This Limited Warranty will be void in its entirety if the Equipment is
serviced by anyone other than HNS or an HNS-Authorized Service Center.
HNS neither assumes nor authorizes any Authorized Service Center or any
other person or entity to assume any other obligation or liability
beyond that which is provided for in this Limited Warranty.
This Limited Warranty does not cover damage or affected operation of the
above-referenced Equipment resulting from:
- Non-professional installation; re-pointing of the Antenna;
removal, repair or disassembly of Equipment by anyone other than an
HNS-Authorized Service Technician
- Failure to follow instructions
- Fire, flood, wind, lightning, earthquake or other acts of God
- Spills of food or liquids
- Problems with electrical power
- Misuse, abuse, accident, vandalism, alteration or neglect
- Use in combination with other external devices not manufactured or
provided by HNS.
This Limited Warranty does not cover items in the following
categories:
- Software provided by any party other than HNS
- External devices not manufactured or provided by HNS
- Any payments for labor or service to representatives or service
centers not authorized by HNS
EXCEPT AS SPECIFICALLY PROVIDED ABOVE, THE EQUIPMENT IS PROVIDED
"AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER, HNS DOES
NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE,
OR THE RESULTS OF THE USE, OF THE EQUIPMENT IN TERMS OF CORRECTNESS,
ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO
THE RESULTS AND PERFORMANCE OF THE EQUIPMENT IS ASSUMED BY YOU.
No oral or written information or advice given by HNS, its dealers,
distributors, agents or employees, shall create a warranty or in any way
increase the scope of this warranty, and you may not rely on any such
information or advice. This warranty gives you specific legal rights.
You may have other rights, which vary from state to state.
All liability and obligations of HNS under this Limited Warranty shall
terminate upon expiration of the applicable warranty period provided
herein. To review your Equipment warranty period, visit the product
warranty table. This Limited Warranty sets forth the entire
responsibility of HNS with respect to the Equipment. HNS shall have no
further liability to you or to any third party arising from the sale of
the products whether based on warranty, contract, negligence or other
theories of liability. HNS SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE ARISING OUT OF
HNS’ BREACH OF THIS LIMITED WARRANTY, WHETHER SUCH DAMAGES AROSE IN
CONTRACT OR TORT, AND WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE. In
no event shall HNS liability exceed the amount paid by you for the
Equipment.
*Reference the product
warranty table for your specific hardware and service plan to
determine if other terms apply. Some warranty periods may be longer or
shorter depending on your Equipment type.
11. DISCLAIMER OF WARRANTIES ON THE SERVICE
AND EXCLUSION OF LIABILITY.
11.1. WARRANTY DISCLAIMER.
HNS DOES NOT OFFER ANY WARRANTY IN CONNECTION WITH THE SERVICE OR THE
SUBSCRIBER EQUIPMENT. THE SERVICE IS MADE AVAILABLE ON AN "AS
IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES
OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. HNS EXPRESSLY DISCLAIMS ANY REPRESENTATION OR
WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE OR UNINTERRUPTED OR
OPERATE AT ANY MINIMUM SPEED. YOU AGREE THAT YOUR USE OF THE SERVICE AND
THE SUBSCRIBER EQUIPMENT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS
AT YOUR SOLE RISK. NO ORAL ADVICE OR WRITTEN INFORMATION PROVIDED BY HNS,
ITS EMPLOYEES, DEALERS OR THE LIKE SHALL CREATE A WARRANTY.
11.2. LIMITATION OF LIABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER HNS NOR ANY OF ITS
INFORMATION OR CONTENT PROVIDERS, SERVICE PROVIDERS, LICENSORS,
EMPLOYEES OR AGENTS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT,
INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF
USE OF THE SERVICE OR INABILITY TO USE THE SERVICE WITHOUT LIMITING THE
FOREGOING, IF FOR ANY REASON ANY PORTION OF THE FOREGOING LIMITATION OF
LIABILITY SHALL BE VOIDED, THEN IN SUCH EVENT THE MAXIMUM, SOLE, AND
EXCLUSIVE LIABILITY OF HNS, ITS DEALERS, DISTRIBUTORS, AGENTS, EMPLOYEES
OR THIRD-PARTY CONTENT PROVIDERS, IF ANY, SHALL BE LIMITED TO AN AMOUNT
NOT TO EXCEED THE TOTAL AMOUNT ACTUALLY PAID TO HNS BY YOU FOR SERVICES
FURNISHED UNDER THIS AGREEMENT FOR THE PERIOD OF TIME COMMENCING UPON
THE OCCURRENCE OF SUCH ERROR, DEFECT OR FAILURE AND CEASING UPON THE
DISCOVERY AND RECTIFICATION OF SUCH, IN WHOLE OR IN PART; PROVIDED,
HOWEVER, THAT IN NO EVENT SHALL SUCH PERIOD OF TIME EXCEED THE TWELVE-
(12-) MONTH PERIOD IMMEDIATELY PRECEDING THE DATE WHICH SUCH ERROR,
DEFECT OR FAILURE IS FIRST DISCOVERED IN WHOLE OR IN PART.
Without limiting the foregoing, HNS shall not be responsible for (a)
any failure to transmit or store, or for any deletion of, any
communication, message, email, or content transmitted through, sent to,
or received by the Service or HNS’ servers; or (b) any modification,
suspension, interruption, or discontinuance of the Service.
11.3. FULL APPLICABILITY.
THE FOREGOING EXCLUSIONS OR LIMITATIONS OF LIABILITY APPLY REGARDLESS OF
ANY ALLEGATION OR FINDING THAT A REMEDY FAILED OF ITS ESSENTIAL PURPOSE,
REGARDLESS OF THE FORM OF ACTION OR THEORY OF LIABILITY (INCLUDING
WITHOUT LIMITATION NEGLIGENCE) AND EVEN IF HNS OR OTHERS ARE ADVISED OR
AWARE OF THE POSSIBILITY OR LIKELIHOOD OF SUCH DAMAGES OR LIABILITY.
12. INDEMNITY.
You agree to indemnify and hold harmless HNS against all claims,
liability, damages, costs and expenses, including but not limited to
reasonable attorneys’ fees, arising out of or related to this
Agreement, any and all uses of your account, and your use of the
Service. This includes, without limitation, responsibility for all such
consequences resulting from actions by you or any user of your account
in violation of this Agreement, the Acceptable Use Policy, or any law or
regulation.
13. LIABILITY FOR UNAUTHORIZED USE.
You agree to notify us immediately after you sell, give away or
otherwise transfer your Equipment to anyone else. You are considered the
registered recipient of the Service until HNS receives such notice, and
you will be liable for any charges or fees incurred by the use of your
Equipment by anyone else up to the time that HNS receives your notice,
unless otherwise provided by State law. You may not assign or transfer
your service without HNS’ written consent. If you do, HNS may
inactivate your service. If your Equipment is stolen or otherwise
removed from your premises without your authorization you must notify
HughesNet Customer Care Center immediately, or else you may be liable
for payment for unauthorized use of your Equipment system. You will not
be liable for unauthorized use after HNS has received your notification.
14. PROPRIETARY RIGHTS.
All copyright or other proprietary rights notices contained in or
associated with the content available through the service must be
preserved on any copies made of such material; provided, however, that
no copies shall be made in violation of Section 7 or any other provision
of this Agreement. The placement of copyrighted material in any public
posting area, or any software library, without the consent of the
copyright owner is prohibited. Nothing in this Agreement may be
construed to convey to you any interest, title or license in the user
ID, email address, Universal Resource Locator (“URL”), IP address,
or domain name used by you in conjunction with the Service.
PART V – GENERAL
15. LIMITS ON TRANSFERS; NO RIGHT OF
SURVIVORSHIP.
Unless otherwise agreed in writing, your right to use the Service, or
to designate other users of your account, is not transferable and is
subject to any limits established by HNS. Your right to use your user
ID, email address, and other unique identifiers assigned to you by HNS
shall terminate upon the termination of this Agreement. This Agreement
will terminate immediately upon your death.
16. CHOICE OF LAW.
This Agreement is made in the State of Maryland. This Agreement and
all of the parties’ respective rights and duties in connection
herewith, including, without limitation, claims for violation of state
consumer protection laws, unfair competition laws, and any claims in
tort shall be governed by and construed in accordance with the laws of
the State of Maryland, in the United States, excluding its conflicts of
laws provisions. Any such controversy or claim shall be settled by
arbitration, and administered by the American Arbitration Association
under its Commercial Arbitration Rules. Any such arbitration will be
held in Washington, D.C. The arbitrator will be an expert in the field
of Internet services. The arbitrator’s award shall be final and
binding and judgment on the award rendered by the arbitrator may be
entered in any court having jurisdiction thereof. There shall be no
class action arbitration pursuant to this Agreement. The United Nations
Convention on Contracts for the International Sale of Goods does not
apply to this Agreement and it is acknowledged that this is a services
contract and not a contract for the sale of goods. You agree that this
Agreement is set forth in the English language for the mutual
convenience and benefit of the parties. A printed version of this
Subscription Agreement and of any notice given in electronic form shall
be admissible in judicial and administrative proceedings relating to or
based upon this Subscription Agreement to the same extent and subject to
the same conditions as other business documents and records originally
generated and maintained in printed form.
17. ELECTRONIC DELIVERY POLICY AND YOUR
CONSENT.
By applying for or using the Service, you consent to receive all
agreements, disclosures, policies, notices and other information
(collectively, Notices) provided by HNS or its affiliates via paper,
aural, and/or electronic delivery at HNS’ sole and absolute
discretion. For purposes of example and not limitation, HNS may deliver
or display Notices to you by email, pop-up window, or posting a message
on the Service or the HNS Website. You agree that certain supplemental
or enhanced services made available to subscribers may also have their
own procedures for providing Notices.
18. CONSTRUCTION AND DELEGATION.
Neither the course of conduct between parties nor trade practice
shall act to modify the provisions of this Agreement. HNS may authorize
or allow its contractors and other third parties to provide services
necessary or related to making the Service available and to perform
obligations and exercise HNS’ rights under this Agreement, and HNS may
collect payment on their behalf, if applicable. The provisions of any
Sections of this Agreement, which by their nature should continue, shall
survive any termination of this Agreement.
19. MISCELLANEOUS.
19.1. Notice; Severability.
Where notification by HNS is contemplated by or related to this
Agreement, notice may be made by any reasonable means, including without
limitation email or publication over the Service. If any term of this
Agreement is found by a court of competent jurisdiction to be invalid,
illegal or unenforceable, it shall be construed in such a way as to
eliminate the offending aspects while still giving as much effect as
possible to the intentions of such term. Where an entire provision is
invalid, illegal or unenforceable and cannot be so repaired, then the
term shall be considered to be stricken from this Agreement as if it had
not been included. In any such case, the balance of this Agreement shall
remain in effect in accordance with its remaining terms notwithstanding
such invalid, illegal or unenforceable term.
19.2. No Waiver.
HNS may enforce or decline to enforce any or all of the terms of this
Agreement in its sole discretion without waiving its rights to enforce
such provisions in the future. In no event shall HNS be required to
explain, comment on, suffer liability for or forfeit any right based on
its enforcement, non-enforcement or consistency of enforcement of these
terms.
19.3. Captions.
Captions used in this document are for convenience only and shall not be
considered a part of this Agreement or be used to construe its terms or
meaning.
19.4. Statute of Limitations.
You agree that, regardless of any statute to the contrary, any claim or
cause of action arising from or related to use of the Service or this
Agreement must be filed within one (1) year after such claim or cause of
action arose or be forever barred.
20. ASSIGNMENT OF ACCOUNT.
HNS may sell, assign or transfer your account to a third party
without notice to you.
21. ENTIRE AGREEMENT.
This Agreement, as published over the Service and available on the
Website, as well as the additional online documents specifically
referred to herein as being a part of this Agreement (e.g., the
Acceptable Use Policy), constitute the entire and only agreement with
respect to the subject matter hereof between you and HNS. This Agreement
supersedes all representations, proposals, inducements, assurances,
promises, agreements and other communications with respect to the
subject matter hereof except as expressly set forth in this document. By
applying for or using the Service, you agree to the terms and conditions
of this Agreement. This Agreement can be amended only in the manner
expressly provided for herein.